Returns Policy, Size Guide and More

Sarah Brown

Posted on December 28 2014

You've asked us a few questions about returns, sizing etc so here are the answers:

How do I know which size I will be without trying anything on?

We have a size guide which gives you the approximate measurements of any items you can buy on our site. It is good to note that European sizes are slightly smaller than New Zealand sizes. Most items have some stretch so if you know your approximate size they should fit nicely.

What if I buy something and it doesn't fit?

We have a 30 day returns policy so if something doesn't fit you can send it back to us in the original condition for a refund or an exchange. If you exchange the item we won't charge shipping to send your new item to you.

How do I use Gift Cards and Discount Codes?

We use PayPal to securely process your payments without ever having access to your credit card number. PayPal requires a credit card number in order to process every payment. You need to enter in your credit card number first and then at the end of the checkout process you can enter any gift voucher or discount codes. Your credit card will only be charged the final amount shown.

Something else you would like to know? If you have any further questions, please contact us at info@frenchkiss.co.nz

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